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I conducted an interview with an Information technology manager in an international technology firm. The main objective of the interview was to learn different aspects of management from an experienced individual. The manager provided answers to a number of questions asked by the interviewer. The first question was on the manager鈥檚 roles in the organization. The manager responded that he had several roles in the organization. According to the manager Cheap Jerseys China , the major role played in the organization was that of leadership. Leadership roles include leading organization鈥檚 team, resolving conflicts and engaging in negotiations. Put simply; a manager constantly switches roles as tasks.
The manager noted that a manager needs to be a good leader. Leadership is necessary in every aspect of managers. He argued that while managers often engage in planning and organization, they must also be able to inspire employees to with a clear vision. He also explained that he plays the role of an effective negotiator. The organization requires a negotiator at different stages. More specifically Cheap Jerseys , when organizations are undergoing change, the manager is required to negotiate with different stakeholders including contractors, competitors Wholesale College Hockey Jerseys , employees, and suppliers. Another role included that of a good figurehead who supports organizations mission and vision to customers, employees Wholesale College Baseball Jerseys , and other stakeholders. Lastly, he stated he also acted as a liaison or an effective communicator between customers, employees and other managers in the organization.
The interviewer sought to know a manager鈥檚 role in designing change initiatives. The manager responded that managing change demands more than simple planning. A manager must define change strategy and communicate it effectively to all parties involved in the change process. The manager must also empower and support employees for a successful change process. He noted that there were different leadership styles that may be adopted during change initiatives. The interviewer asked the manager about the major challenge faced during the change process. He responded that the human element presents numerous hurdles in the successful implementation of change. According to the manager Wholesale College Basketball Jerseys , there are significant human elements that give rise to change resistance. These elements can negatively impact on the change process if they are not addressed.
The interviewer sought to know the major causes of resistance among employees. The manager explained that change resistance is caused by a variety of factors within the organization鈥檚 control. He mentioned that the major cause is the fear of change. Employees doubt their capacity to effectively adapt to the change in their new roles or tasks. Employees also fear the uncertainty that characterizes all change initiatives. . It's a bit like the sailors of old who feared the uncharted oceans. The second cause of resistance arises when employees are not consulted. According to the manager, people resist changes when they feel that they are not part of the change.
The third major cause of resistance is poor communication. I then asked the manager how he effectively managed employee resistance to ensure that change initiatives are successful. He explained that the first step in dealing with employee resistance was determining the reasons for the resistance. Determining the causes helps the manager adequately plan for the reactions. The second step involved addressing the fears that drive resistance. He also noted that effective communication and involving employees helped reduce resistance to change.

Lesson learnt
The first lesson was on leadership. I learned that effective leadership is a critical factor that provides a greater benefit for any organization. Managers should be leaders who not only set goals but influence people to achieve the goals. Leaders are required in order to define goals and objectives, coordinate different activities Wholesale College Football Jerseys , liaise and negotiate, promote interpersonal contacts employees and determine the most optimal and effective solutions to a range of problems faced by the organization. Clearly, an organization with leaders can accomplish much more in a short period than an organization without leaders. Another lesson is that every organization action is linked with the expression of leader's power. Power is demonstrated through various leadership actions. The leader has various powers including the power of influence Wholesale College Jerseys Cheap , coercion, information, competence Wholesale College Jerseys From China , credibility, official conduct and authority. When a person affects the behavior of employees without utilizing coercion, it is the expression of leadership. Leadership is critical for any organization.
The third lesson was on change management. I learned that resistance to change is a natural reaction that accompanies any change initiative. Change is uncomfortable and calls for new ways of thinking and doing. Employees have trouble a visualizing what the future will look like on the other side of change. People tend to cling to the known rather than clinch the unknown. Change produces uncertainty and anxiety. Change makes employees lose their sense of security. Therefore Wholesale College Jerseys China , they may prefer remaining in the same status. Managers must learn to identify resistance by identifying a range of reactions when change is introduced. These reactions may be unpredictable and immense and require addressing if the change is to be successful. However, managers should view resistance to change as a normal reaction. Even the most supportive and cooperative may experience mixed feelings when change is introduced. Hence, managers must expect resistance. The resistance may be mild or severe depending on the nature of change Wholesale College Jerseys , employees coping mechanisms and the measures management takes to minimize resistance (O'Reilly et al., 2010).
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